Provide AI awareness and training to build shared understanding, reduce risk, and promote responsible use. This includes general AI literacy for all staff and tailored training for specific roles such as those working in procurement, development, management, or oversight.
The focus should be on giving people the confidence to recognise AI-related risks and know when to escalate concerns.
What is needed will depend on your organisation’s size, sector, and exposure to AI but all staff should have a basic grasp of both opportunities and limitations.
Why it matters
Training and awareness lay the foundation for effective governance by equipping staff with the knowledge they need to understand and identify risks, make responsible decisions, and escalate issues when needed. It also demonstrates an organisation’s commitment to trustworthy AI, supporting both internal and external confidence.
Implementation tips
- Provide AI literacy training for all staff, and deeper training for key roles.
- Tailor content by function (e.g., legal, procurement, developers).
- Use real examples and case studies relevant to your organisation to explain both the opportunities and limitations of AI.
- Include practical guidance on identifying and managing risks.
- Incorporate training into onboarding and annual learning calendars.
- Measure completion rates and effectiveness through feedback and assessments.
Support materials
AI Singapore – AI Literacy for Working Professionals
A practical programme introducing AI basics, governance risks, and safe use in everyday work contexts.
IAPP – AI Governance Center
Resources, case studies, and policy templates to support AI training and governance planning.
IBM – AI Literacy Resources
Resources designed to help staff and leadership develop essential AI understanding and apply it with confidence.
MacCallum, Parsons & Mohaghegh – Scaffolded AI Literacy (SAIL) Framework
A framework for building AI capability through scaffolded learning.
World Economic Forum – Empowering AI Leadership
A guide that helps leaders understand AI capabilities, limitations, and oversight responsibilities.
Environmental Variables Podcast
A podcast bringing technology and sustainability together that shares expert insights on reducing software’s environmental impact.
